Jes Koepfler

Chief UX Researcher

Jes brings more than a decade of experience in user research, usability strategy and managing multidisciplinary teams.

Jes earned her BA from the University of Virginia, her MA from the University of Toronto, and her PhD in Information Studies (with a focus on human-computer interaction) from the University of Maryland. She has more than a decade of experience conducting user research across a variety of industries. As our Chief UX Researcher, Jes oversees all research engagements for the EY Intuitive team. She has a passion for deriving design insights from robust qualitative approaches such as contextual inquiry, participatory design and interviews. Her portfolio includes a wide range of projects and clients in the nonprofit, education, healthcare and financial services sectors. In her spare time, you can find her at a farmer’s market or fermenting something (kombucha, bread—you name it) in her kitchen.